Please use the space provided on the inside cover of the Candidate Answer Booklet to indicate your chosen answer to each multiple choice question.

In relation to the management of conflict, which of the following approaches will maximise the prospect of  consensus?
A Acceptance
B Negotiation 
C Avoidance
D Assertiveness
 

Answer：

B

Negotiation gives the best opportunity for the two sides in a conflict to converge their positions. The other options either involve backing down, forcing a position, potentially increasing conflict, or leaving the issue unresolved.

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