同学你好，该知识点来自沪江网校《零基础直达BEC商务英语高级【职场精英全额奖学金班】》的课程，想要更系统的学习，欢迎进入课程学习。不仅可以和更多的同学一起学习，而且还有老师、助教随时的学习指导和知识点解答哦。

同学你好
这个对话没有文本哦，以下是助助帮你听的文本哦，可以参考一下：
Sales department.
Good morning.
My name is Selina and I'm phoning from Khalil. We placed an order over three weeks ago for some industrial paints, but we have not heard anything since. I am just phoning to check you recieved the order.
Right. What is your company's name again?
Khalil. That is K,H,A,L,I,L.
Do you know your account reference number?
Well, the one I got here on the previous invoice is ZS341.
What exactly did you order?
It was the new heavy duty car paint that is advertised in your catalogue, color number,A 585.
And when did you place the order?
Well, we phoned on the 18th April and the order form is dated 19th.  As far as I know, it was sent to you the same day.
Okay, hold the line please. And i'll see if I can trace the order one moment.
Hello?
Yes.
We did receive the order. Apparently there has been a few problems with supply of that color. So we have to backlog the orders. However, that has all been resolved now, and the paint should arrive next week.
So we should get it on Monday, the 18th.
Well, more like mid week. It should certainly be with you by Wednesday, the 28th of May . Could I have your extension number please, just in case there are any more problems.
It is three, seven, five. And if I'm not here, you can call John Camber on 398.
I'm sorry, I don't know your surname.
Oh, it's Selina Macpherson, that is MACPHERSON
Thanks.
You're welcome.
祝学习愉快~